Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method

Wika Aditya Ramadhan, Setiyowati Setiyowati, Bebas Widada

Abstract


Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.

Keywords


Evaluation, User Satisfaction, End User Computing Satisfaction, Online KRS

Full Text:

PDF

References


W. W. Chin and M. K. O. Lee, “A proposed model and measurement instrument for the formation of IS satisfaction: the case of end-user computing satisfaction,” Icis, vol. Brisbane, pp. 553–563, 2000.

S. Arikunto and S. Cepi Abdul Jabar, “Evaluasi Program Pendidikan.” 2009.

B. A. B. Ii and L. Teori, “Bab II Landasan Teori; Konsep Dasar Sistem; Pengertian Sistem;,” pp. 12–34, 2018, [Online]. Available: hhtp:%5C%5Cwww.academia.edu.

W. J. DOLL, X. DENG, T. S. RAGHUNATHAN, G. TORKZADEH, and W. XIA, “The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrument,” J. Manag. Inf. Syst., vol. 21, no. 1, pp. 227–262, Jan. 2004, doi: 10.1080/07421222.2004.11045789.

H. Jati, R. Wardani, N. Hasanah, A. A. Baiti, and B. Destiana, “Analisis Penerapan Sistem Informasi Akademik (SIAKAD) 2013 Menggunakan model End User Computing Satisfaction (EUCS) Di Program Studi Pendidikan Teknik Informatika,” vol. 1, no. November, pp. 1–2, 2015.

Marlindawati and P. Indriani, “PENGUKURAN TINGKAT KEPUASAN PENGGUNA E-LEARNING DENGAPENERAPAN MODEL END USING COMPUTING SATISFACTION (EUCS) (Studi Kasus: Universitas Bina Darma dan STMIK MDP),” J. Ilm. MATRIK, vol. 18, no. 1, pp. 55–66, 2016.

L. Dahliana, Z. Zulhendra, and A. Hadi, “KONTRIBUSI END - USER COMPUTING SATISFACTION TERHADAP KEPUASAN PENGGUNA WEBSITE PORTAL AKADEMIK PADA SISTEM SMART CAMPUS UNIVERSITAS NEGERI PADANG,” Voteteknika (Vocational Tek. Elektron. dan Inform., vol. 2, no. 2, 2018, doi: 10.24036/voteteknika.v2i2.4077.




DOI: http://dx.doi.org/10.30646/tikomsin.v9i2.578

Refbacks

  • There are currently no refbacks.


Editorial Office :
TIKomSiN : Jurnal Teknologi Informasi dan Komunikasi Sinar Nusantara
Published by STMIK Sinar Nusantara Surakarta
Address KH Samanhudi 84 - 86 Street, Laweyan Surakarta, Central Java, Indonesia
Postal Code: 57142, Phone & Fax: +62 271 716 500
Website: https://p3m.sinus.ac.id/jurnal/index.php/TIKomSiN
Email: tikomsin @ sinus.ac.id

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Stats of tikomsin